• Coordinator - Orientation and Transitions

    Georgia Highlands College
    Job Description
    About Us
    Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, Dallas, and Douglasville. GHC currently offers over 30 areas of study with associate degree and bachelor’s degree options both in the classroom and online.

    We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees.
    Job Summary
    In support of the College's enrollment, retention and graduation objectives, this position is responsible for designing and implementing programs, processes, and communications to guide GHC applicants in their transition to college.
    · Coordinates the planning, implementation, and assessment of all new student orientation and transitions programs across all instructional sites
    · Hires, trains, schedules, and supervises a group of student orientation leaders
    · Chairs the orientation committee; coordinates the work of the orientation leadership team on orientation initiatives
    · Oversees the development and maintenance of the new student orientation website and the orientation sign up website
    · Serves as a primary contact for orientation-related issues and questions from students, faculty, and staff
    · Responsible for developing, maintaining, and assessing a student communication and outreach plan from acceptance to matriculation
    · Works within Enrollment Management technology systems (ex. GHC411, Banner, Xtender, Navigate)
    · Serves as a GHC 411 ticket system super user; informs other departments of changes, bounced tickets, lingering tickets, open and stalled tickets; provides ticket system training
    · Troubleshoots and provides guidance on complex student issues involving EM processes
    · Receives, scans, and/or indexes various Enrollment Management documents
    · Coordinates Virtual HUB schedule; hosts as needed; assesses effectiveness of VHUB; maintains records of student visits
    · Collaborates with other enrollment management units as well as departments across campus
    · Participates in College initiatives and events to benefit students and the College
    · Serves on college committees as needed
    · Performs related duties
    · This role is designed by the institution as a Position of Trust
    Required Qualifications
    · Knowledge and level of competency commonly associated with the completion of a bachelor’s degree in a course of study related to the occupational field.
    · Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one year.
    · Possession of or ability to readily obtain a valid driver’s license Issued by the State of Georgia for the type of vehicle or equipment operated.
    Knowledge, Skills, & Abilities
    Knowledge of federal, state, University System of Georgia, Board of Regents, and institutional policies and procedures
    Knowledge of admissions, registration, general financial aid requirements and business office functions
    Knowledge of college policies and procedures and general GHC information
    Knowledge of computers and job-related software programs
    Skill in the provision of customer service
    Skill in the analysis of problems and the development and implementation of solutions
    Skill in oral and written communication

    Apply Before Date
    Applications will be acceptable until position is filled.
    Preferred Qualifications
    Bachelor's degree
    Proposed Salary
    Offer commensurate with experience and education
    Required Documents to Attach
    Cover Letter
    Unofficial transcripts
    Contact Information
    For more information or questions about a job posting, please contact Human Resources by email at jobs@highlands.edu.

    For technical support, please contact the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.
    Conditions of Employment
    Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.
    Equal Employment Opportunity
    Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    Contact Information