• Customer Service Representative

    Guardian Heating, Air, Plumbing & Electrical
    Job Description

    Grow with the experts that were voted the ‘Best HVAC in Atlanta 2022’ and also won the SOAR award as the fastest growing HVAC company in the southeast region!

    Guardian is looking for a front line, friendly, enthusiastic customer service expert to answer to all of our customer needs. This is a great role for someone who is a self starter, and looking for a career in a fast -paced and positive work environment. Guardian is a professional company that focuses on work life balance, fun, easy work atmosphere BUT gets the job done to take the highest care of our customers. It feels great to be 5 star rated and hear how much our customers approve of our service... from the first contact to the last! Our customer service experts are a huge part of our success! Get on board with a fast growing, family -owned, company that focuses on your growth through training and future opportunity.

    Here we GROW! - 3 openings available: $15-$21 based on experience

    FULL TIME and PART TIME – schedules available. Not a work from home position. HVAC/PLUMBING/ELECTRICAL Experience a must.

    Looking for 1 full time schedule to be one of the following: M-F  (or) Tuesday- Saturday (or) Wednesday- Sunday

    Looking for 1 part time- weekend + some light weekdays
    Looking for 1 part time M-F 2-6pm

    Job Description:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times working to establish loyalty from customers due to our high-level service.
    • Responding promptly to customer inquiries/phone calls by scheduling appointments, yearly membership renewals, answer to lead generation sources
    • Obtain customer feedback through follow up calls after service has been provided.
    • Demonstrated listening and verbal communication skills.
    • Inbound and Outbound calling to maintain a full schedule by Communicating with customers through various channels and entering information into a customer management system.
    • Audit accounts and memberships regularly for payments and appointment availability.
    • Knowing our products inside and out so that you can answer questions and direct customer appropriately.
    • Keeping detailed notations and records of customer interactions, transactions, comments, and questions.
    • Communicating and coordinating with colleagues as necessary.
    • Ensure customer satisfaction and provide professional customer support.
    • Capable of handling tasks with details and accuracy.
    • Dispatch work orders to field experts and monitor field schedules
    • Respond to field technician work orders as needed.

    Job Requirements:

    Having trouble with the systems in a home is frustrating and emergent. We look for customer service experts with a commitment to customer service who understand how important customers’ comfort is.

    • High school diploma or equivalent
    • At least one year of experience – home service industry -heating, air, plumbing, electrical.
    • A voice for radio… not required, but a pleasant and professional phone voice with great verbal skills is a must!
    • Ability to work nights and weekends as per scheduled hours/rotating on call.
    • Excellent customer service skills
    • Ability to multi-task and stay organized
    • Basic computer literacy
    • Intermediate typing skills
    • Bilingual English/Spanish is a plus!


    Guardian is growing rapidly and that provides opportunities for you! Benefits Include:

    · Competitive hourly wages

    · Medical/Dental/ Vision benefits/Short Term & Long Term Disability Available

    · $10,000 Company Paid Life Insurance

    · Employee Discount

    · Vacation Time

    · Paid Holidays Off

    · 401k, FSA

    · Paid training, career training & company events

    Guardian is known for high quality work, affordability, and providing unmatched quality to Metro Atlanta. If you're ready to take pride in working for a top-quality company that cares about you! NOW is the time JOIN OUR TEAM!

    Work Remotely

    • No

    Job Types: Full-time, Part-time

    Salary: $15.00 - $21.00 per hour



    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Vision insurance
    Contact Information