• Student Accounts Coordinator

    Georgia Highlands College
    Job Description
    Student Accounts Coordinator

    Job ID: 259292

    Location: GHC - Floyd Campus

    Full/Part Time: Full Time

    Regular/Temporary: Regular

    About Us

    Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its four locations in Rome, Cartersville, Marietta and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

    We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees.

    Job Summary

    This position is responsible for managing the college's student accounts operations and performs professional and managerial work pertaining to the development, implementation, and coordination of procedures related to the collection of amounts due the College from students, faculty, staff, and outside parties.


    • Directs the daily operations of the Bursar's Office, including billing, collections, deposits, disbursements and records maintenance and participates in the establishment of policies and procedures
    • Manages the collections process; prepares accounts for transfer to collections agencies; updates student accounts weekly; and verifies agency fees
    • Manages and coordinates third-party accounts
    • Monitors campus collection activities of outstanding student accounts to ensure timely recovery of payments and to maintain appropriate accounts receivable levels
    • Participates in the reconciliation of the Bursar Office's records with those of the Accounting Office to ensure the complete agreement of billing, receipts, disbursements and outstanding receivable records and reviews and reconciles all receivables to ensure validity and accuracy
    • Identifies and resolves problems and inconsistencies; determines appropriate corrective procedures; and researches and resolves student account issues and communicates results to students and other interested internal or external parties as appropriate
    • Assumes responsibility for the operation, maintenance, and program enhancement of the automated student information system as related to Bursar's Office operations; processes and supervises data input; resolves input errors; and builds system tables
    • Manages processes of disbursements and refunds in accordance with state and federal regulations, accreditation standards, and Board of Regent Policies
    • Assists with the analysis, planning, and implementation of new processes and information systems to better meet the needs of both internal and external customers
    • Oversees the action of weekly, monthly, quarterly and annual reports and analyses
    • Assists in the preparation of the annual financial report
    • Represents the Bursar's Office at orientation presentations
    • Provides financial counseling for parents and students regarding payment options and payment plans with the authority to negotiate special arrangements; resolves problems and questions regarding student finances; and contacts and initiates the settling of student account balances in escalated or special situations
    • Processes cash received from student payments, accounts receivable, government agencies, third-party vendors, and internal college monetary transactions
    • Manages collection efforts related to College receivable system for all campus locations by understanding the accounting procedures and requirements pertaining to the College's accounts receivable system and how they are integrated with the other College systems, reviewing past due accounts to determine appropriate action, consulting with members of the College community regarding the status of past due accounts, and assuming responsibility for effective follow up on past due accounts

    • Promotes a professional image of the College in its debt collection effort by maintaining a good rapport between the College and the students, alumni, and friends, guiding and assisting students to meet their obligations while remaining enrolled at the College, and performing all collection functions in compliance with Board policy and State regulations
    • Processes Monthly Invoice Billing Statements for Students and Third Party Vendors
    • Coordinates the maintenance of collection files by following Board procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts
    • Serves as backup front-line person at the Bursars window responding professionally and courteously to all inquiries from constituents, i.e. students, parents, lenders, faculty, administrative and support staff through personal and telephone communications
    • Serve as the student account customer liaison to include but not limited to outreach, phone calls, emails, and events
    • Performs other assigned duties

    Required Qualifications

    Bachelor's degree with three (3) to five (5) years of related experience or any equivalent combination of education, experience, and/or training related to the occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/department in order to direct and coordinate work within the division/department, usually interpreted to require three (3) to five (5) years of related experience.

    Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated

    Proposed Salary

    $45,000/yr Benefitted position

    Required Documents to Attach

    • Resume
    • Cover Letter
    • Unofficial transcripts if applicable

    Knowledge, Skills, & Abilities

    • Knowledge of the requirements of financial programs and loan services supporting student tuition
    • Knowledge of debt management and repayment options/responsibilities
    • Knowledge of generally accepted accounting principles
    • Knowledge of college and university system accounts receivable procedures
    • Knowledge of collection procedures
    • Skill in well-developed oral and written communications
    • Skill in analysis of data and systems processing and reporting
    • Skill to make timely decisions
    • Skill in directing the work of personnel
    • Skill in the operation of computers and job-related software programs
    • Skill in decision making and problem solving
    • Skill in interpersonal relations and in dealing with the public
    • Skill in oral and written communication
    • Ability to master new methodologies, technologies and systems.
    • Ability to handle a high-pressure environment with significant timeline pressures
    • Ability to interact with staff and students, potential students and outside contacts of all levels, providing excellent customer service.
    • Ability to work independently and with a team as well as with various constituents
    • Ability to contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds

    Contact Information

    For more information or questions about a job posting, please contact Human Resources by email at jobs@highlands.edu.

    For technical support, please contact the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

    Conditions of Employment

    Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

    Equal Employment Opportunity

    As an equal opportunity institution, Georgia Highlands College is committed to recruiting, hiring, training, promoting and educating persons without regard to age, color, disability, gender, national origin, race, religion, sexual orientation or veteran status. Any individuals requiring reasonable accommodations under the Americans with Disabilities Act to participate in the application, selection or employment process are encouraged to contact Human Resources at 706-802-5136. GHC expects successful applicants to share this commitment.

    To apply, visit https://apptrkr.com/4250401

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