• Utility Service Worker/Utility Billing

    City of Cartersville
    Job Description

    JOB TITLE: Utility Service Worker/Utility Billing

    DEPARTMENT: Customer Service, City of Cartersville

    PAY: $19.20/hourly

    JOB SUMMARY:  This hybrid position is responsible for being in the field gathering meter data, connection/disconnection of utilities (electric, gas, and water), being on-call and also back up on-call which runs consecutively, and coordinating and processing utility billing.


    • Collects metering data in the field (electric, gas, and water readings)
    • Connects/disconnects services as directed
    • Prepares utility bills for customers, generates and reviews reports to search for billing errors (high/low consumption or calculation errors)
    • Runs various reports for departments after each billing cycle
    • Processes meter changes, and other similar billing activities as required
    • Download/upload hand-held device data into billing system
    • Receives and responds to staff and customer queries on billings, meter readings, and other customer services issues
    • Creates and reviews reports to troubleshoot and resolve billing/meter reading issues
    • Transmits billing files to third party processor (Arista) on a timely basis for printing/mailing bills to customers each billing cycle
    • Interpret and apply policies, procedures, standards, and requirements related to assigned responsibilities
    • Plan, organize, coordinate, and prioritize assigned tasks to meet deadlines
    • Performs other related duties as assigned


    • Knowledge of City and departmental policies and procedures pertaining to the connection and disconnection of utilities
    • Knowledge of the locations of City streets and meters
    • Knowledge of City and departmental policies and procedures
    • Knowledge of modern office practices and procedures
    • Knowledge of proper customer care practices
    • Knowledge of generally accepted accounting principles and internal controls
    • Knowledge of residential electrical and gas codes and standards
    • Knowledge of relevant state and federal laws
    • Knowledge of computerized systems for maintaining records
    • Skill in the use of various meter reading equipment
    • Skill in the use of various hand tools
    • Skill in maintaining accurate records and preparing reports
    • Skill in performing basic mathematical calculations
    • Skill in interpersonal relations
    • Skill in oral and written communication


    • Ability to walk several miles a day in extreme temperatures
    • Ability to bend, squat, stoop, or twist repetitively
    • Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
    • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
    • Proficient in enterprise accounting/billing systems; strong Microsoft Office skills
    • Possession of or ability to readily obtain a valid driver’s license by the State of Georgia for the type of vehicle or equipment operated

    Interested in applying? You may submit a letter of interest and resume/application to Human Resources at HR@cityofcartersville.org or in person at 1 N. Erwin St. Cartersville, GA 30120. Please direct any questions to Human Resources 770-387-5685. To apply online: https://www.cityofcartersville.org/hr/page/billing-technicianutility-service-worker

    Contact Information