• IT Support / Help Desk / Field Techs

    TDS, Inc. - Managed Technology Services
    Job Description
    Tele-Dynamics Systems, Inc. (TDS) is looking for candidates who would be interested in the world of technology, Cyber Security, IT Services, and Telephony. Some experience is preferred but not required as long as the candidate is eager and willing to learn at a fast pace.

    Job description: 
    IT Support / Help Desk / Field Techs are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:
    • installing and configuring computer hardware operating systems and applications; Advance application support is a plus (sql and server support)
    • monitoring and maintaining computer systems and networks;
    • talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
    • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
    • replacing parts as required;
    • providing support, including procedural documentation and relevant reports;
    • following diagrams and written instructions to repair a fault or set up a system;
    • supporting the roll-out of new applications;
    • setting up new users' accounts and profiles and dealing with password issues;
    • responding within agreed time limits to call-outs;
    • working continuously on a task until completion (or referral to third parties, if appropriate);
    • prioritizing and managing many open cases at one time;
    • rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
    • testing and evaluating new technology;
    • Conducting electrical safety checks on computer equipment.

    Job salary and benefits:
    • Salary based on experience
    • Normal working days: weekdays
    • Normal work shifts: First (day)
    • On Call & Overtime is required when needed
    • The hours for this role are Full-time, Permanent
    • Benefits include Paid holidays, Vacation/paid time off, and Sick Pay
    • Insurance benefits include Health, Life Insurance and Long-Term Disability
    • Miscellaneous benefits include Clothing/Uniform
    Contact Information