• Network Support Specialist I

    Georgia Highlands College
    Job Description

    Job Summary

    This position performs specialized duties in the area of Information Security & Network Services. In addition to supporting many servers and systems for Information Technology Services, this position also helps support the institution’s Information Security Program under direction of the Director of Information Security and Network Services. (Two positions available)



    • Provides support for the installation, use, and maintenance of server operating systems, services, applications, hardware, and networking equipment.
    • Responds to requests from assistance from other ITS personnel and from end-users.
    • Assists students and employees with the resolution of account issues.
    • Assists with the development and maintenance of the college’s telecommunications systems.
    • Assists with the development and maintenance of wired and wireless networks.
    • Assists with the maintenance of college servers.
    • Assists with the maintenance of Active Directory.
    • Assists with the maintenance of Office 365.
    • Assists with the maintenance of college’s physical security systems.
    • Coordinates with other ITS personnel in order to diagnose and resolve system problems.
    • Provides updates, status, and completion information to manager; logs details and updates request status.
    • This role is designed by the institution as a Position of Trust.
    • Performs related duties.

    Required Qualifications

    Bachelor’s degree in a course of study related to information technology and one to two years of related experience; or an equivalent combination of experience, education and/or certifications
    • Possession of or ability to readily obtain a valid driver’s license for the type of vehicle or equipment operated.

    Proposed Salary

    $42,000 - $44,000

    Required Documents to Attach


    Cover Letter

    Unofficial transcripts


    Knowledge, Skills, & Abilities

    • Knowledge of information technology systems and internal controls.
    • Knowledge of information technology best practices.
    • Some knowledge of networking.
    • Some knowledge of Windows Server 2003, 2008 R2, and 2012 R2.
    • Some knowledge of virtualization technologies.
    • Knowledge of computer system design, architecture, and methodologies.
    • Knowledge of relevant local, state and federal laws.
    • Skill in the analysis of problems and the development and implementation of solutions.
    • Skill in the preparation of clear and precise reports.
    • Skill in oral and written communication.

    About Us

    Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, Dallas, and Douglasville. GHC currently offers over 30 areas of study with associate degree and bachelor’s degree options both in the classroom and online.

    We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees.

    Contact Information

    For more information or questions about a job posting, please contact Human Resources by email at jobs@highlands.edu.

    For technical support, please contact the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.