• Claims Advocate/Risk Manager

    Garner & Glover Company
    Job Description
    Purpose:
    To ensure the continued competitive positioning of Garner & Glover, as well as achieve the growth goals, the Claims Advocate/Risk Manager will provide enthusiastic and excellent service to customers and team members by proactively identifying needs, and then by providing creative support and solutions to meet these needs.  This will include working directly with the client, as well as a team including the producer, account manager and carrier representative to flawlessly execute the insurance programs, products, support, claims and risk management functions. 
    Role of Claims Advocate/Risk Manager:
    • By always placing the client’s interests first, ensure the support and execution of a client focused win/win plan that promotes maximum support during the event of an insurance claim
    • Proficiently and thoroughly review, address when necessary, and provide timely follow up to all documents received relating to any claim or risk management situation 
    • Proactively add value to clients and the operation of the agency by performing all job tasks with clearly positive actions, keeping deadlines ahead of schedule  
    • Passionately and proficiently provide claim and risk management support to producers and account managers, ensuring the most efficient and effective delivery of products and services to the client 
    • Aggressively pursue industry knowledge through approved quality educational programs
    • Develop team members cross-functionally, and peer-to-peer, to be highly effective and efficient in the execution of all strategies to best support our clients by practicing proactive, adult-to-adult communication and continuous feedback
    • Ensure that every Garner & Glover team member is able to proactively sell, support, and assist with accounts by entering all meaningful details into the agency management system
    • Create a welcoming and productive environment for all clients and team members each day
    • Proactively work to assist others in the agency to achieve the company objectives

     
    Contact Information