• Customer Service Intern

    Signs & More, Inc.
    Job Description
    Signs & More, Inc. is looking for a Customer Service Intern to work over the summer and after school or early release Monday – Friday (office hours are 9 – 5:30).  You do not need any sign or graphic experience – we will OTJ train, but you need to be able to multi-task & follow directions.
    If you have are interested in this position, please email a resume or introduction letter with any qualifications you feel will help you with this job to customerservice@signsmoreinc.com.  
    Intern/Customer Service - Job Description:
    This position is responsible for helping customer service to answer the phone, directing calls, filing, and aiding in our uncompromising standards of quality, on-time delivery, and customer service.  Also, providing vacation and overflow backup for CSRs.  
    Skills to achieve success:
    1. Ability and Affinity for working with a Team
    2. Microsoft Office Experience – Outlook, Word, Excel
    3. Positive/Can Do Attitude
    4. Excellent verbal & written communication and interpersonal skills
    5. Excellent attention to detail
    6. Ability to multitask and balance multiple projects simultaneously.
    Duties include:
    Customer Service Duties:
    • Answering incoming phone calls in a professional and friendly manner.
    • Taking accurate messages including time and date.
    • Providing positive customer service experience.
    • Tracking and managing client correspondence (phone and email).
    • Follow-up and Log internet leads.
    Customer Service/Sales Support Duties:
    • Entering Customer info (Company, Address, Name, Phone & Email) into POS System.
    • New quote projects – save photos/info on server, ensure we have correct file for logos & etc., enter contact info into POS system, make folder, write directions for design (if it is easily figured out what client wants) and put in appropriate bin or give to Customer Service via the rack.
    • Ensuring orders for pickup are at front counter and have invoices with them.
    • Following up on quotes from vendors.
    • Tracking outsourced orders.
    • Helping coordinate Installations with installers, vendors, and customers.
    • Help keep production/scheduling board up to date (moving & cleaning magnets).
    • Light administrative assistance to CEO as requested.
    Misc. Duties:
    • Other duties as assigned.
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