AT&T Extends Customer Relief During COVID-19
Posted from the AT&T COVID-19 Updates Archive Page:
We know that some of our customers are having economic hardships as a result of COVID-19. Through June 30, we’re committed to providing all residential and commercial postpaid wireless, home phone, or broadband customers up to 90 days from their initial past due date to pay their past due balance. In other words, customers who notify us of economic hardship due to COVID-19 have 90 days from their initial past due date or until June 30, whichever comes first, to pay their past due balance.
If you receive a suspension notice or know that your bill is past due, please let us know as soon as possible
and then set up a payment arrangement
. Please have your user ID and password ready.
We’re also waiving late payment fees and overage charges for customers who notify us
that they are impacted by COVID-19. We have extended this offer from the original end date of May 13 through June 30. In addition, we’ve extended the following relief efforts:
- More mobile hotspot data – We are automatically increasing mobile hotspot data by 15GB a month for each line on an unlimited plan that currently includes a monthly tethering allotment through June 30. That means if you’re on AT&T Unlimited Elite you’ll automatically get 45GB a month of tethering per line. Click here to see how to set up your mobile hotspot.
- Connecting Service Men and Women - We’re helping keep our military and their families connected during this difficult time. We’ve worked out an agreement with the Navy Exchange Command that allows military personnel stationed on selected Navy ships to make calls to their loved ones through June 30 at no cost to the Navy or its sailors. Additionally, to assist military personnel in Guam we’re waiving Guam-based international roaming charges for AT&T Mobility accounts through May 31 and retroactively to April 1.
- Unlimited AT&T Home Internet – All AT&T consumer home internet customers, as well as Fixed Wireless Internet, can use unlimited internet data through June 30.
- Access from AT&T – We’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. We’ve expanded eligibility to the program to households participating in the National School Lunch Program and Head Start. We are currently offering new Access from AT&T customers two months of free service through May 24.